Other topics include employee roles and responsibilities, remuneration, safety, asking and answering questions, and participating in staff meetings to name a few. The customer service class will help students to develop a sense of the customer service culture in North America. They will be challenged to increase and improve their communication skills by demonstrating that they can understand listening exercises and speaking tasks in groups.
"Customer service demands that those people who work in this industry have the ability to communicate clearly and effectively and that they can listen and follow the request of the employer and/or customer regardless of the situation they face." – Adriana Lizama, Instructor
This option class is a 4-week/16 lessons course. For more information, please contact GV Calgary at calgary@gvenglish.com |
