REFUND AND FEE POLICY

TUITION REFUND POLICY – GV VICTORIA

Should a student visa be rejected by IRCC, the rejection letter should be submitted to the school. On receipt of the official visa rejection letter, the school will retain the nonrefundable registration fee and any nonrefundable accommodation fees. All other tuition and fees will be refunded. The school’s waiver of the nonrefundable registration fee due to a promotion or a returning student shall be invalidated in case of the student’s visa denial or booking cancellation, and the school shall retain this fee.

In this policy, the word “course” refers to the full cycle of studies to which the student registered. All refunds apply based on the assumption that the full payment has been received.

Courses of less than six months and less than $4000 tuition

1. Effective before the start date
   1. 1a. If a student cancels 30 days or more before the start of the course, the school will retain 25% of the fees due under the contract and refund 75% of the fees to the student.
   2. 1b. If a student cancels less than 30 days before the start of the course, the school will retain 40% of the fees due under the contract and refund 60% of the fees to the student.
2. Effective after the start date
   1. 2a. If a student cancels (or is dismissed) within 5 calendar days of the start date of the course, the school will return 50% of all unused tuition fees paid under the contract.
   2. 2b. No refund will be paid if a student cancels (or is dismissed) when more than 5 days of the course have been completed.
   3. 2c. Refunds on postponed starting dates are based on the original start dates (applies also to students transferring from one GV school to another).
   4. 2d. The school will refund the materials & technology fee paid for any instructional weeks not provided to the student, regardless of what percentage of instruction is completed.

Courses of six months or longer or of $4000 tuition or more tuition

A student may be entitled to a refund of tuition fees in the event that:

• The student provides notice to the school that he or she is withdrawing from the course; or
• The student provides a copy of the visa rejection letter from Canadian Embassy

1. The notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available
   that indicates the date on which the notice is delivered.
2. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.
3. The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, the school is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.
4. If the school has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.
5. Refund policy for students before the course of study starts:
   1. 5a. If notice of withdrawal is received by the school 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, the school may retain 10% of total tuition only due under the contract to a maximum of $1000.
   2. 5b. Subject to Section 6(a)(1) above, if notice of withdrawal is received by the school less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the school may retain 20% of the total tuition only, due under the contract to a maximum of $1300.
6. Refund policy for students after the course of study starts:
   1. 6a. If notice of withdrawal is received by the school or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, the school may retain 30% of the tuition due under the contract.
   2. 6b. If notice of withdrawal is received by the school, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, the school may retain 50% of the tuition due under the contract.
   3. 6c. The school will refund the materials & technology fee paid for any instructional weeks not provided to the student, regardless of what percentage of instruction is completed.
7. Where a student did not meet the school’s specific minimum requirements for admission through no misrepresentation or fault of their own, the school must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.
8. Refunds owed to students must be paid within 30 days of the school receiving written notification of withdrawal and all required supporting documentation, or within 30 days of a school’s written notice of dismissal.
9. Refund policy for students after the course of study starts: Where a student did not meet the school’s specific minimum requirements for admission through no misrepresentation or fault of their own, the school must refund all tuition and fees paid under the contract, less the nonrefundable registration fee.
10. Refunds owed to students must be paid within 30 days of the school receiving notification of withdrawal and all required supporting documentation, or within 30 days of a school’s notice of dismissal.

* This policy has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills and is compliant with the Private Training Act. See the dispute resolution policy for further details.

HOMESTAY REFUND POLICY – GV VICTORIA

1. If written cancellation notice is given 12 weeks or more before beginning of homestay, all money will be refunded including Homestay Placement Fee.
2. If written cancellation notice is given less than 12 weeks before beginning of homestay, all money will be refunded except for the
   Homestay Placement Fee.
3. For after commencement of Homestay:
   1. 3a. The student should inform the GV Homestay Office four weeks before the end of the homestay period if he/she decides to terminate the agreed homestay period. If the notification period is less than 4 weeks, then in addition to the non-refundable notification period, a $150 cancellation fee will apply.
   2. 3b.If the host family has failed to meet the Homestay conditions, the student will be moved to another Homestay, and there will be no refund given for the period of homestay already used.

All policies subject to change. Please check this page for updates.

GENERAL CONDITIONS – GV VICTORIA

Prices: All registrations for studies in 2024 received prior to December 31, 2023, will be charged the 2023 rate for tuition. This policy does not apply to homestay. Homestay registrations received before Nov 1, 2023, will be subject to 2023 rates. Registrations received from January 1, 2024 onward, will be charged the 2024 rate for studies in 2024.

Application Process: A letter of acceptance will be issued upon receipt of the completed registration form and a payment. Please check with the school on payment policy. The original copy may be mailed, faxed, or emailed upon request. The school is not responsible for any extra courier charges.

Minors:Students under the age of 19 must have their application co-signed by a parent or legal guardian. Underage students must submit underage agreements signed by their parents/legal guardians. Student contracts must be signed by parents or legal guardians (Canada only). Custodianship may also need to be arranged.

Payment: Students may be required to pre-pay tuition fees when applying for student visas. Check with school and local consulate or embassy on payment methods and any other requirements. Payment may be made by credit card, wire transfer, money order, or bank draft. Additional bank charges may also apply. Full payment required 1 week before start date.

Refunds: Check fee sheets and our website for individual school policies. To be considered for a refund a student can submit a notice of withdrawal to the school. The date of receipt of the notice determines which cancellation charges will be applied.

Changes and Availability: Start dates, classes and course content may change at any time and without prior notice. The fees, dates and conditions listed in this brochure are subject to change at any time and without prior notice. Please check website for up-to-date information. All courses are available based on enrollment.

Responsibility: Global Village English Centre Victoria Ltd. (dba Global Village Victoria + dba Global Village Calgary) accept no responsibility whatsoever for any loss or damage to the personal belongings or property of a student or course participant or for any injury to or death of a student or course participant occurring on or off school property. Students must comply with the rules of the school. Failure to do so may result in dismissal. Please check with the school regarding a complaint resolution procedure.

Medical insurance: Canada Student or legal guardian is responsible for ensuring sufficient medical insurance coverage is in effect before arrival. $500,000 minimum coverage is strongly recommended.

Materials and advertising by third parties on offerings by GV must be approved in writing by GV.